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Terms & Conditions

At Autoline Insurance, we aim to deliver the best possible service to you as a ChilliDrive user.
For the purposes of fulfilling the app contract, as a user and policyholder, you will need to share a certain amount of information and data with us. You can find out about how we will use your data in our Privacy Policy.


By using the ChilliDrive app, you are in agreement with the below terms of use and we ask that you use the app responsibly. If you disagree with any of the terms, please remove the app from your phone and call your insurer if you are a policyholder to discuss your decision.

Downloading: Download the app by clicking on the download link sent to your smartphone by text (you will get it within 24 hours), preferably by midnight on the day of receipt or search for ‘ChilliDrive’ in the relevant app store and download directly from there.

Registration: Register using your Name, mobile number, email address and set a password to activate the app. Please ensure you use the same details as provided for your policy and keep us informed of any changes. You are responsible for keeping your login details safe and secure and you must immediately inform Autoline Insurance if you believe other parties have discovered your login details.  

Photo verification: You need to complete this on the app and there are 13 photos in total to upload as insurers need this when policy is taken out. Photographs containing your number plate will be used to verify your policy registration details and if additional/alternative photos from the uploaded photos are required, we will require you to retake them. If not uploaded, we have then right to cancel your policy. The app will be able to record the time, date and GPS location of each of the photographs you upload to the app and we will be able to use this as part of the car and ID verification process.

Beacon: A Chillibeacon will be posted directly to you from head office within 72 hours (max – usually the following day) of you taking out your policy. The beacon receive to be paired with your phone within 10 days of inception of the policy. To get signal between the beacon and your phone, the best place to put it is on the dashboard, console or cupholder and the phone face down on the passenger seat or cupholder.

Pairing Bluetooth: Your smartphone must be paired with the Beacon using Bluetooth – see instructions which you will receive with your beacon. The beacon must be used at all times – do not remove from the car. Do not press Stop/Start. Beacon works by itself.

Scoring: Your profile score will be continually updated, and the latest details will be notified to you by email on a monthly basis. You will also be able to view your latest profile score on the profile section of your App.If at any time, your overall profile score falls below 30, your insurance company reserves the right to withdraw cover.

Mileage: A minimum of 100 miles will be required before a profile score is recorded.

Trips: We require a round trip to be completed at least once per week. If you will not be using your car for a period of time, let our support team know by emailing support@chillidrive.com, sending a PM to Autoline on Facebook or by ringing 028 3025 9047 and we will make a note on the system.

Network connection:
For the app to function, you need to ensure that you have a smartphone with credit and connection to a mobile network as well as ensure GPS tracking is enabled at all times to facilitate full functionality of the app including the map display feature, GPS co-ordinates and tracking. If no GPS satellite signal is detected, GPS co-ordinates will not be detected, and trips may not be recorded. You also need to ensure that you are connected to the internet via WiFi or a 3/4G when uploading photos as per point 3. Autoline Insurance is not liable for any costs associated with call/data credit, or lack of connectivity due to network failures which may affecting app functionality.

Monitoring: At any time, we can request a copy of your milometer to verify if all trips are being recorded. It is a condition of this policy that the insured driver’s mobile device and app is in operation at all times when the insured vehicle is in use.

Policy Cancellation: Failure to pair beacon, download app & continual recording of trips will result in cancellation of your policy. We need to advise you, if you have had a policy cancelled you may find it difficult to get a policy at a later stage.

Policy Excess: In the event that an accident occurs when the insured driver’s mobile device is not switched on and/or the app is not activated and in operation, an excess of £1000 will apply to any claim. This excess is in addition to any other excesses shown in the policy document or on your policy schedule or in any other endorsement applying to this insurance.

App support: You are accountable for your app, you agree to check your trips and ensure all journeys are recorded, report immediately any errors to ChilliDrive Support on 028 3025 9047 or support@chillidrive.com

User privileges: The app supports different levels of user memberships and each affords differing levels of access. A ‘Registered user’ is someone who has registered an account on the app and this class of user can upload content. A ‘Customer’ is a class of user who is a ChilliDrive policyholder and who has access to product and customer support.

Liability: In no circumstances will Autoline Insurance or its suppliers be liable for any loss and/or damage caused by the use or misuse of the app. Autoline Insurance and its associated suppliers are not liable for injury/death as a result of the operation, non-operation, use or mis-use of the app and it’s features.

Copyright: The ChilliDrive app is owned and operated by Autoline Direct Insurance Consultants Limited of 2 Ashtree Business Park, Rathfriland Road, Newry, Co.Down. BT34 1BY, Northern Ireland. By using the ChilliDrive app you agree that you will not infringe any copyright, trade secret, patent or trademark of any third party and will comply with any license relating to the content and comply with their end user terms.

Security: As a user you must be over the age of 16 years of age to use the app. You will not break any existing security protocols applied to the app or its associated systems. You are responsible for the information you upload into the app and any harm it may cause and will not upload anything that contains any harmful data including viruses, worms, malware or Trojan horses nor will it be part of a scam or illegal activity and will not invite others to commit legal acts.

Governing Law: Your access to the app shall be governed by the laws of England, Wales and Northern Ireland, and all legal correspondence shall be in English.

Version 2.0 November 2018